IS YOUR ROUTER SETUP?

These instructions assume you have a router configured.  If you purchased the Insty Router, please configure before setting up the Antenna.

Large print instructions can be found on our website at INSTYCONNECT.COM under the Help -> Install Guides menu.

1. Antenna Enclosure
2. Modem Module
3. AC Power Adapter
4. DC Power Y Cable
5. DC Direct Wire 12v Cable
6. POE Injector
7. 1.5ft Ethernet Cable
8. 15/30ft Ethernet Cable

To open the antenna lid, squeeze the back section and pull down.

Pop out the wire cap by pushing out from the inside of the lid.

Pass the end of the 15/30ft ethernet data cable through the wire supports of the lid.

Plug data cable into the modem.

Close lid making sure data cable is still between the wire supports.

Pop the wire cap back into place.

You can use either the AC Power adapter, or the direct wire cable for power to the injector.  If using the direct wire, the RED is (+) 12v positive, Black is (-) 12v negative.

The Y cable can be used with the Insty Router to power both the router and the Antenna from the Antenna AC Adapter or direct wire cable at 12V DC.  NOTE - Insty Router is 12v DC only! Do not put 24v of DC power into the router! Antenna can accept 12-24v.

Plug DC power into the injector port labeled DC 12-24v

Open your phone, tablet or computer browser and type: http://192.168.225.1

** You must include the http:// - (not https) **

This screen will show you the signal and if you're registered to a cell network. 

You may want to bookmark this page so you can quickly see the antenna signal and status of your Insty Antenna.  

The Insty Connect has 2 SIM slots.  Each slot comes pre-filled with an Insty.Online SIM card.  The SIM slot number will be displayed on the dashboard with the SIM ICCID listed (long number starts with 8).

To switch the SIM, click the "Click to switch SIM button".  If you haven't connected to the internet yet, the switch may look different, see picture.

The Insty Connect Antenna will automatically download needed software updates when it has an internet connection. 

You can manually check and download updates by clicking the "Software Update" button.  After the update is run, the modem will automatically reboot.  

NOT REGISTERED/DENIED:

You are being denied by the tower.  Check that your SIM card is active.  Insty.Online customers: make sure your SIM slot is set correctly.  Most Insty.Online plans utilize SIM slot #1.  Try changing the SIM slot to #1.

NO SERVICE:

Check antenna wires to make sure they are connected and snug.  Make sure there is service in your area.  Make sure your antenna is outside and up high.

SIM CARD ERROR:

Check that the SIM cards are seated properly.  Please see companion guide for antenna dissasembly and accessing SIM cards from the modem.

OTHER CONNECTIVITY ISSUES:

If you have Insty.Online and do not have a connection to the internet, please check your signal in the dashboard to make sure you are registered on a tower.

If you are registered on a tower, please send in a message to support to have us verify your service is active and online.

BRING YOUR OWN SIM?

If BYOS and have no internet, check your SIM settings to make sure the correct provider and/or APN is being used.

If you are registered on the tower and have no internet, you will need to reach out to your provider to confirm your service is active and online.

If you have any other issues, please check our knowledgebase to help with any issues that may arise:
https://instyconnect.com/troubleshooting

Our searchable Knowledgebase

To contact us, visit the main website: https://instyconnect.com
In the menu, click Help -> Contact Us.

Thank you so much for your purchase of an Insty Connect!  You are supporting a family-run small business and we really appreciate it!  We hope you love this device as much as we’ve loved putting it together for you.