We recommend assembling and configuring the system on a table or desk before you permanently install any of the components. Follow the steps in this document to ensure you have internet connectivity, and then plan your install.
It's important that you 'forget' other networks.
During the setup process, your computer, phone, or tablet may not sense internet (because we are in the wizard) and 'roam' away from the insty_connect_setup wifi network. If this happens while we are saving settings, it may cause the router to freeze and require a factory reset.
We'll cover a factory reset at the end of this document.
Configure the system before full install.
Wifi Antenna Connectors on back of router.
120v Power Adapter with Barrel to Molex 4 pigtail.
12V Direct Wire with terminal ends.
The open network created by the router to configure
Open your phone, tablet or computer browser and type: http://my.insty or you can use the ip address http://10.1.1.1 in your address bar.
You must include the http://
Click the link below the "Welcome To Insty Connect" blue box.
Here you will set your router password. Enter your password 2 times and then click the save button.
REMEMBER THIS PASSWORD! You will want to write this down as it will be required any time you make a change to the system.
Name and create passwords for the 2 wifi networks. Do not use spaces in the names or passwords.
This page will also describe the differences between the networks.
You can use the same password as your router if you like.
After saving your wifi passwords, the wizard will take you back to the dashboard, and when you see this, it's time to move to the next step!
If you purchased your Insty Connect with Insty.ONLINE, the SIM will be included in the modem module already, so you can skip this section.
To open the cloud wings, use a flat head screwdriver and twist to pop open the lid on the cloud wings enclosure.
The modem module ships inside the antenna. Slide it out of the wings to gain access to the SIM slots on the side of the modem module.
Insert your SIM metal contacts down (as pictured below) in Slot 1. Slot 1 is the closest to the antenna ports or front of the modem.
Push SIM into slot with your finger until you hear a 'click' sound.
Insert the USB C cable through the cloud wings lid.
Insert the USB C cable into the modem module.
Slide the modem into the wings and insert the USB C cable into the notch to hold in place.
Carefully attach lid making sure not to crimp antenna wires
*Important* - Do not stretch or crimp antenna cables and make sure they are not crossing each other inside the cloud wings enclosure. This can negatively affect performance.
Plug modem data cable into the router in the port by the Insty Connect logo
Most SIM cards will be auto-detected by the router. You may not need to setup the SIM unless you are using a non-standard SIM or a SIM from outside the US.
Some third party providers like Visible may not setup correctly.
The Insty Connect will attempt to setup your SIM automatically, but it MAY choose the parent provider if you have a third party SIM like Visible. If you have any trouble with your system, make sure the proper provider is selected within the SIM profile. If you have any questions, please feel free to reach out to us.
In the Sim Profile Setup page, on the first line, give your sim card a name that you'll use to identify it.
The IMSI number is read from the SIM card and is not the number that is printed on the SIM, so you can leave it as it is shown.
On the third line, choose the SIM provider. If your provider is not listed, choose 'Other' and enter your provider APN on the fourth line. If you don't know what the APN is, contact your provider or reach out to us and we'll help.
After you click 'save', the modem will reboot. This may take a few minutes.
On a successful connection, the dashboard will fill with signal information.
The Insty Connect modem has 2 sim slots. If you load a SIM in the secondary slot, you can click on the power icon below the signal dashboard to switch SIM slots on the modem.
After switching, it will auto-detect the SIM and set it up. If it can't detect the SIM you are using, it will display the "New Sim Card Found" message. Follow the steps above to setup that secondary SIM.
You can also set the Insty Connect to automatically switch SIM slots if the current slot loses service by clicking the option Auto Switch on No Service.
Click the power icon to switch SIM slots
Remove open network, then run the update!
The Cloud Wings antenna should be vertical at all times! This creates a waterproof/weatherproof enviornment for the modem inside. The Insty mount post is a great way to mount the CloudWings for permanent installation.
When using the Insty mount, please be sure to use the included zip ties or hose clamps to anchor the wings to the mount. The screws are meant to be used as a guide or temporary use only.
For more installation notes and recommendations, please see our Knowledgebase article on installation.
If you lose connection during the installation process or have any errors, the easiest way to 'undo' is with a factory reset. It's fast, easy, and can be used anytime reset your system so you can run the setup wizard.
If the Insty Connect is not sensing internet, you may see the "RECONNECTING" message. Click the more information link to find out what might be keeping you from connecting.
We've put together easy to follow articles in our knowledgebase to help with any issues that may arise:
If you run into something that you can't find in our knowledgebase, you can reach out to us by using the info below.
Reset button for Factory Reset
Conectivity Issues? Click the link
Our searchable Knowledgebase
To contact us, visit the main website: https://instyconnect.com
In the menu, click Help -> Contact Us.
Thank you so much for your purchase of an Insty Connect! You are supporting a family-run small business and we really appreciate it! We hope you love this device as much as we’ve loved putting it together for you.