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Help articles

Answers, how-tos & troubleshooting

Short, plain-English articles for using and troubleshooting your system. Search, browse by topic, or start with the one everyone needs.

Your Insty app: one place to start, one place to look (your router dashboard)

Think of it as your Insty app — the one place to start, and the one place to look. Open http://192.168.8.1 on any device on your Insty Wi-Fi to see sources, signal, speed, and every setting.

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Connect a computer by Ethernet

Prefer a wired connection? Plug a standard Ethernet cable into any LAN port on the router and your computer gets online automatically — no setup.

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Set up a guest Wi-Fi network

Give visitors their own Wi-Fi name and password — separate from yours — in a couple of taps from Router Settings.

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Video: the basics of your system & router

A short walkthrough of how your Insty system works and how to run the router from the dashboard — the fastest way to get comfortable with the basics.

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Find your IMEI number

Your IMEI is on the label on the modem module, or in the modem dashboard under Support Tools. Here's where to look.

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Pause your data plan

Heading home for a while? Pause your Insty.Online data plan from your account so you're not paying for months you're not rolling — and hold your spot for just $5/mo.

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Switch carriers on the Multi-Network plan

On the Multi-Network plan you can flip between carriers (like T-Mobile and Verizon) yourself — from the app or the modem — to chase the best signal wherever you're parked.

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Turn on data when you need it (On Demand & Hot-Standby)

With Hot-Standby you hold your spot for $10/mo and pay just $4/day on the days you actually use it. Here's how to switch it on — from the app or the modem — and how to make it automatic.

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Which data plan is right for me?

Unlimited for full-timers, daily Hot-Standby for weekenders and Starlink backup, or a data package for light use. A plain-English guide to picking the Insty plan that fits how you travel.

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Lock to a better band (Band Wizard)

An advanced tool for tough spots: lock the modem to specific cellular bands, or to 4G- or 5G-only, to pull a steadier signal from a distant or crowded tower. Not needed for normal use.

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Why aren't my speeds faster? (and how to fix it)

Slower than you expected? Nine times out of ten it's signal or the carrier's tower load, not your gear. Here's the quick checklist that fixes most of it.

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Add a Starlink to your Insty router

Plug your Starlink into the Insty router and the system treats it as another internet source — using it, prioritizing it, and failing over to cellular when the satellite drops. Here's the one-cable setup.

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Reinstall or update Speedify

If Speedify is acting up or support asks you to, here's how to reinstall or update it from the router's advanced (LuCI) screen — step by step.

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Speedify: combine sources for one faster connection

Speedify bonds several internet sources into one — cellular plus Starlink plus Wi-Fi — for more speed and smoother hand-offs. Here's the video and when you'd want it.

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Factory reset your router

A factory reset returns your Insty router to how it shipped. It's a last resort — try a reboot first — but when you need it, it's a 10-second press with a paperclip.

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Let Insty support help you remotely

So we can actually help, your system needs to be online — even on a phone hotspot — and it helps to send us your antenna's debug log. Here's how to get connected and what to share.

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Video: using the Insty VPN

The Insty VPN gives you a secure, private connection for your internet traffic. Here's the video, and how to add it to your account.

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More articles are being added every week as we rebuild the help center. Can't find yours? Ask us directly →

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