Refunds, Returns & Warranty
Refunds for goods
Refund requests must be made within 30 days after receipt of your goods. No refunds will be approved after 30 days of receipt.
To initiate a return RMA, open a support ticket from the site. No refunds will be processed without a pre-approved RMA written on the package in clear lettering.
Any system that was purchased with a qualifying Insty.Online service plan will not incur a 10% restocking fee. If you purchased our system without an active data plan, a 10% restocking fee will be applied to all returned equipment.
Refunds for Insty.Online data plans
All data services are non-refundable unless you are within the 30-day purchase window and have been granted an RMA, in which case you can request a pro-rated refund on your remaining service plan, less a $25 cancellation fee.
Returns
Returns must be shipped back in original packaging, with equipment in excellent condition. Any damage to the system, or missing components, will be deducted from the refund amount.
The customer must cover return shipping of the product.
Warranty on equipment
We at Insty Connect stand behind the quality of our products. We offer a one-year warranty on all parts of our physical equipment, valid from the date of purchase. This warranty covers any defects in materials or workmanship under normal use during the warranty period. Should you encounter any issues with your product during this time, please contact us for assistance with a repair or replacement.
Shipping & delivery
When you purchase goods from our site, the goods will be delivered through UPS or USPS. Delivery times vary — please see our FAQ for current delivery times. Delivery will take place as soon as reasonably possible, depending on the delivery method selected, and may vary due to unforeseen circumstances. Delivery times do not include weekends and statutory holidays. You will be required to pay delivery charges in addition to the price for the goods you purchase.
If you purchase goods for delivery to a destination outside the United States, your purchase may be subject to import duties, additional shipping fees, and taxes applied by the destination country. You are responsible for paying any such duties or taxes; please contact your local customs office for more information before making a purchase. For additional shipping fees, we will contact you via support ticket. You are required to provide a complete and accurate delivery address, including the name of the recipient. We are not liable for delivery to the wrong address or person as a result of inaccurate or incomplete information.
Service subscriptions
Data service subscriptions start on the day the equipment ships from our location. Once started, the subscription is deemed active and in use. Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel. To cancel your subscription, open a support ticket through the website and request cancellation.
Consumer protection law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these terms will not limit your legal rights and remedies under that legislation. These terms will be read subject to the mandatory provisions of that legislation. If there is a conflict between these terms and that legislation, the mandatory provisions of the legislation will apply.
Limitation of liability
Insty Connect (JolinCo LLC) shall not be liable for any special, direct, indirect, consequential, or incidental damages, or any damages whatsoever, whether in an action of contract, negligence, or other torts, arising out of or in connection with the use of the service or its contents.
Additionally, Insty Connect (JolinCo LLC) shall not be liable for any damages arising from the improper use, unauthorized modifications, or misuse of the equipment purchased from us. The customer assumes all risks associated with the operation and use of the equipment in accordance with the terms of use provided with the product.
Applicable law & disputes
These terms are governed by the laws of the State of Tennessee. If a dispute cannot be resolved through informal discussion, both parties agree to submit the issue before a neutral arbitrator acceptable to both; the decision of the arbitrator will be final and binding. Small claims court and intellectual-property actions remain available.
Questions about a return or warranty claim? Contact us and we'll take care of you.