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Logs & getting help

Let Insty support help you remotely

So we can actually help, your system needs to be online — even on a phone hotspot — and it helps to send us your antenna's debug log. Here's how to get connected and what to share.

ExplorerLITEGen 2 RouterPOEUpdated July 2, 2026

The short answer

Two things make remote help fast: get your system online (its own antenna, or any Wi-Fi/hotspot), and send us your antenna debug log. With those, we can usually see what's wrong without you playing phone-tag through menus.

Step 1 — get your system online

We can only reach in — and your antenna can only pull updates — when the router has a working internet connection. If your antenna has signal, you're already set. If it doesn't, connect the router to any Wi-Fi network you have access to, like your phone's hotspot:

  1. Turn on your phone's hotspot (on iPhone: Settings → Personal Hotspot → Allow Others to Join). On some phones you have to stay on the hotspot screen for it to stay visible.
  2. On a device that's joined to your Insty Wi-Fi, open your dashboard at http://192.168.8.1.
  3. Add your hotspot as a Wi-Fi source (the router scans for networks, you pick yours and enter its password) and save. The router now has internet through your phone.
Keep your computer on the Insty Wi-Fi — not the hotspotThe device you're working from must stay connected to an Insty Wi-Fi network so it can reach the dashboard. Don't join your computer to the phone hotspot directly — only the router connects to the hotspot.

Step 2 — send us your antenna debug log

The debug log tells us what your antenna is actually doing:

  1. Open the modem/antenna dashboard at http://192.168.225.1.
  2. At the bottom of the page, tap the blue ©InstyConnect text and enter the debug password. (It's in your Antenna/Modem Companion guide, or we'll give it to you.)
  3. Wait 3–5 minutes for the log to fill, then copy all the text in the Log Viewer and send it to support.

What else we might ask for

The Support Tools page (in the modem dashboard's Tools row) has the details our team uses — your IMEI, ICCID, and IMSI.

Only share those IDs with usIMEI / ICCID / IMSI are sensitive. Share them only with Insty support, never publicly. See Find your IMEI for where they live.

Still stuck?

Can't get online at all? That's exactly when to reach out — tell us what you're seeing and we'll work it through with you.

Keep going

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